This Refund & Return Policy explains the guarantee that applies to products purchased from Keyverso and how to request a replacement or refund. It applies together with our Terms & Conditions. Because Keyverso sells digital products (license keys, activation codes and account or panel access delivered electronically), some rules differ from those for physical goods.

1. Product Guarantee

Unless stated otherwise on the product page, the digital products we deliver are covered by a 15-day guarantee from the date of delivery. If a delivered key, code or access does not work as described within this period, and you report it to us with the necessary evidence, we will first provide a replacement. Where a replacement is not possible, we will issue a refund.

2. When a Replacement or Refund Applies

You may request a replacement or refund if the product you received is faulty, unusable, not delivered, or materially different from its description. To start a request, contact us within 15 days of delivery through our contact channels below and include your order details and a clear description of the problem (including screenshots or error messages where relevant).

After we review the request, if the fault is found to originate from us or the product, we will replace the item first; if replacement is not possible, we will refund you.

3. When a Replacement or Refund Does Not Apply

• The problem results from incorrect use, an unsupported device or configuration, or failure to follow the product instructions.
• The product has been used as intended and is working, but you have simply changed your mind after successful delivery and activation.
• An activation code or key has already been revealed, redeemed or used, unless it is proven not to work.
• The requirements clearly stated on the product page were not met (for example, a Windows 11 key on hardware without TPM 2.0, or a region-restricted code activated in an unsupported region).

4. Right of Withdrawal for Digital Content

For digital content that is supplied immediately by electronic means, the statutory right of withdrawal (cancellation) does not apply once delivery has begun with your prior express consent, in line with the EU Consumer Rights Directive (2011/83/EU, Article 16(m)) and equivalent local rules. By completing a purchase of an instantly delivered digital product, you consent to immediate delivery and acknowledge that you lose the right of withdrawal once delivery has started. This does not affect the guarantee in Section 1 if the product is not delivered or does not work.

5. Refund Process

Approved refunds are made using the same payment method used for the original order (for example, the card or account used at checkout). Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

6. Contact

For guarantee, replacement or refund requests, contact Keyverso by email at [email protected] or through our Contact page. Please include your order number and the details described above so we can assist you quickly.

This policy is provided for general information and does not limit any mandatory consumer rights that apply to you under the law of your country of residence.